Admissions Specialist
Se busca Admissions Specialist para trabajo remoto con empresas de salud. Responsabilidades incluyen manejo de llamadas entrantes, coordinación de pacientes, gestión de referencias y documentación.
Ideal para profesionales con experiencia en salud que buscan un desafío remoto
Descripción del puesto
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Admissions Specialist – Clinical Intake & Patient Coordination Location: Remote (U.S.-Based) Time Zone: US Time Zones (EST–PST) Reports To: Admissions Director Role Overview: We are seeking a sharp, composed, and highly structured Admissions Specialist to serve as the first point of contact for incoming referrals and patient inquiries. This is a full-time, high-volume role that demands the ability to assess each call quickly, gather the right information, and guide every interaction toward a clear, defined outcome. The ideal candidate thinks on their feet, stays calm under pressure, and brings a direct yet empathetic communication style to every conversation. Experience in the recovery, addiction treatment, or behavioral health space is a significant advantage. You understand what it means to speak to someone in crisis — or to a hospital discharge planner trying to place a patient — and you know how to meet both with equal clarity and professionalism. Key Responsibilities: - Serve as the primary point of contact for all inbound calls from hospitals, referral partners, families, and individuals - Lead every conversation with a calm, structured approach and clear communication - Ask targeted, relevant questions to assess the situation quickly and accurately - Communicate program scope, eligibility, and limitations with honesty and confidence Screening & Intake: - Conduct thorough eligibility screenings based on established program criteria - Gather required information including medical history, functional status, insurance details, and discharge context - Identify gaps, inconsistencies, or red flags in referral information - Deliver clear determinations: appropriate for placement, not appropriate, or requires additional information Referral Coordination: - Accurately document all referrals and intake activity in EHR systems, tracking tools, and spreadsheets - Maintain real-time visibility into all referral statuses and ensure nothing falls through the cracks - Follow up proactively on pending items and coordinate next steps including assessments and internal reviews Process Execution & Problem-Solving: - Follow defined intake workflows and documentation standards where established - Exercise sound judgment and creative thinking in situations that fall outside standard processes - Escalate complex or unclear cases to appropriate team members without delay - Think outside the box when patients or referral sources ask unexpected or non-standard questions - Identify recurring gaps or process issues and flag them proactively to improve overall operations External Guidance & Redirection: - Provide clear, honest direction when a caller's needs fall outside program scope - Redirect callers to relevant external resources when appropriate - Maintain a respectful, composed tone in emotionally charged or high-pressure interactions - Avoid overpromising or creating false expectations at all times Required Qualifications: - Prior experience in an admissions, intake, patient coordination, or case management role - Strong ability to think on your feet and respond to unpredictable, high-pressure situations with calm and clarity - Excellent verbal communication skills — clear, direct, and professional in all interactions - Experience working with EHR platforms, CRM systems, or referral tracking tools - Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism - Must have prior remote work experience and be proficient with remote collaboration tools such as Slack, Zoom, Google Workspace, or similar - Must have experience working with U.S.-based organizations — applications without this background will not be considered Preferred Qualifications: - Background in recovery, addiction treatment, behavioral health, or a closely related field — this is a strong plus - Familiarity with clinical language, treatment levels of care, and insurance verification processes - Experience handling emotionally sensitive conversations with individuals and families in crisis - Demonstrated initiative and self-direction — able to work independently and take ownership of outcomes Tools & Technology: - EHR / patient management systems - Referral tracking tools and spreadsheets - Google Workspace - Slack, Zoom, and other remote collaboration tools Please note: It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Responsabilidades
- Manejo de llamadas entrantes
- Coordinación de pacientes
- Gestión de referencias
- Documentación en sistemas EHR