Customer Enablement & Training Specialist (Technical SaaS)
Se busca un Customer Enablement & Training Specialist para trabajar de manera remota con empresas globales. El rol implica liderar programas de onboarding, brindar capacitaciones en vivo y crear recursos de entrenamiento para clientes empresariales.
Ideal para profesionales con experiencia en empresas tecnológicas que buscan un rol remoto con enfoque en capacitación y éxito del cliente.
Descripción del puesto
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. JOB TITLE: Customer Enablement & Training Specialist (Technical SaaS) Location: Remote Time Zone: U.S. Time Zones (EST–PST) Role Type: Full-Time ROLE OVERVIEW We're hiring a Customer Enablement & Training Specialist to help enterprise marketing teams master a modern, automation-first SaaS platform. This role sits at the intersection of customer success, technical training, and marketing operations and is ideal for someone who enjoys being front-facing with customers while working deeply with workflows, data, and systems. You'll lead onboarding, deliver live and cohort-based training programs, and create playbooks that make adoption repeatable and scalable. This role is especially well-suited for candidates coming from top-tier tech companies who bring strong customer presence, technical confidence, and exposure to marketing environments. KEY RESPONSIBILITIES - Lead customer onboarding programs from first login through successful adoption - Run live training sessions, workshops, and cohort programs for enterprise customers - Simplify complex technical workflows into clear processes for marketing and content teams - Create and maintain enablement documentation, SOPs, and training resources - Support marketing operations workflows including CRM automation, reporting, and campaign execution - Collaborate with marketing and content teams on SEO and content enablement initiatives - Serve as a highly visible, trusted partner to customers throughout their journey REQUIRED QUALIFICATIONS - 2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles - Experience working at a well-known or reputable technology or SaaS company - Strong hands-on experience with HubSpot or similar platforms - Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts - Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered. - Excellent verbal and written communication skills with a strong educator mindset PREFERRED QUALIFICATIONS - Marketing agency experience or close partnership with marketing teams - Knowledge of SEO, content operations, or lifecycle marketing - Experience with automation, AI-enabled tools, or data-driven platforms TOOLS & TECHNOLOGY - HubSpot or comparable CRM - Python, SQL - Slack, Zoom, Google Workspace - Automation and reporting tools PLEASE NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Responsabilidades
- Liderar programas de onboarding para clientes
- Brindar capacitaciones en vivo y programas de entrenamiento
- Crear recursos de enablement y documentación
- Colaborar con equipos de marketing y contenido