Representante de Servicio al Cliente Virtual

Estamos buscando un Representante de Servicio al Cliente Virtual para brindar soporte a clientes de manera remota a través de conexión de video en vivo.

Descripción del puesto

Position: Virtual Customer Service Representative Languages: English, and Spanish At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection . In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. Responsibilities New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Native or fluent Spanish Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset

Responsabilidades

• Asistir a clientes a través de conexión de video en vivo
• Responder preguntas y resolver solicitudes de servicio
• Gestionar suscripciones y pagos
• Coordinar con equipos internos

Skills requeridas

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