Leasing and Tenant Services Specialist
Se busca un Leasing and Tenant Services Specialist para apoyar operaciones de leasing y experiencia del inquilino en un portafolio residencial de EE. UU. El rol es crucial para mantener altas tasas de ocupación, inquilinos satisfechos y propiedades bien mantenidas.
Ideal para profesionales con experiencia en gestión de propiedades en EE. UU. que buscan un desafío remoto.
Descripción del puesto
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Leasing and Tenant Services Specialist (US Property Management) Location: Remote Time Zone: US Time Zones (EST–PST) Role Overview We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential — candidates without this background will not be considered. Key Responsibilities: - Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process. - Prepare and manage lease agreements, renewals, and related documentation. - Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances. - Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management. - Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently. - Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking. - Maintain up-to-date tenant records, lease files, and property data within property management systems. - Provide regular updates to property owners on occupancy, maintenance status, and tenant matters. Required Qualifications: - 1+ years of leasing or property management experience within the US residential real estate market. - Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination. - Working knowledge of US leasing practices, rental agreements, and tenant management processes. - Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar. - Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered. Preferred Qualifications: - Experience in leasing for multi-family or single-family residential portfolios in the US. - Knowledge of US fair housing laws and tenant rights regulations. - Familiarity with online listing platforms such as Zillow, Apartments.com, or similar. - Spanish language proficiency. Tools & Technology: - AppFolio, Buildium, Yardi, Propertyware, or similar. - Google Workspace. - Slack, Zoom. - Zillow, Apartments.com, or similar listing platforms. - Task and project management tools (Asana, ClickUp, Trello). Please note: It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for any open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Responsabilidades
- Manejar consultas de leasing
- Preparar y gestionar acuerdos de arrendamiento
- Monitorear cobro de rentas
- Coordinar mantenimiento y reparaciones
- Mantener relaciones con inquilinos