Customer Success Manager
Customer Success Specialist en Hirehangar, con modalidad remota full-time. Responsable de gestionar relaciones con clientes, guiarlos a través de la planificación, producción y promoción de podcasts.
Ideal para profesionales con experiencia en cuentas de clientes en medios o tecnología, que buscan un desafío en una empresa en crecimiento.
Descripción del puesto
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Customer Success Specialist Full-Time · Remote (U.S. Eastern Time Hours) OVERVIEW We're a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we're hiring our first Customer Success Specialist. This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact. You'll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you'll help ensure every show launches smoothly and exceeds expectations. WHAT YOU'LL DO - Lead onboarding with structured kickoff calls and milestone planning - Manage episode timelines, guest coordination, and content delivery - Use tools like Zapier or Make to automate workflows and reduce friction - Provide regular updates to clients and align internal teams around timelines - Track performance metrics and turn insights into strategic recommendations - Troubleshoot production or scheduling challenges with clarity and speed - Contribute to client retention and renewals by delivering an excellent experience WHAT YOU BRING - 3+ years managing client accounts in media, SaaS, or a tech-enabled service - Proficiency with automation platforms (Zapier or Make required) - Excellent communication skills, both verbal and written - Experience managing multiple timelines in CRM or project management tools - Calm, organized, and solutions-oriented in fast-paced environments - Bonus: knowledge of podcast production or B2B marketing workflows WHY YOU'LL LOVE THIS ROLE - Be a foundational part of our client success team - Work at the crossroads of content creation, operations, and strategy - Help turn creative client ideas into scalable, repeatable systems - Join a team that values clarity, momentum, and meaningful storytelling We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Responsabilidades
- Leadear onboarding con llamadas de inicio estructurado y planificación de hitos
- Gestionar cronogramas de episodios, coordinación de invitados y entrega de contenido
- Automatizar flujos de trabajo con herramientas como Zapier o Make
- Proporcionar actualizaciones periódicas a los clientes y alineación de equipos internos
- Seguimiento de métricas de desempeño y recomendaciones estratégicas
- Solución de desafíos de producción o programación