konzertahace 9 días

Bilingual Call Center Agent

AloricaPanama CityPresencial · Tiempo completo
Junior

Agente bilingüe de call center para atención al cliente, resolviendo consultas y manteniendo profesionalismo.

Descripción del puesto

Why should you join our awesome team?

As a member, you’ll have the opportunity to work in an exciting and collaborative environment with a diverse group of experienced professionals who will help you advance your career. You’ll also enjoy additional benefits...

Benefits:

  • Monthly income RANGING FROM $800 TO $1,025* (Depending on the assigned campaign)
  • Two days off per week
  • Referral bonuses WITH NO LIMIT
  • Legal and superior benefits
  • 100% paid training from day one
  • Restaurant discounts
  • Rest area
  • FREE medical service on-site

KEY RESPONSIBILITIES:

  • Maintain a high level of professionalism.
  • Provide prompt resolutions to customer inquiries, offering accurate and appropriate information.
  • Maintain diplomacy when handling escalated issues.

JOB REQUIREMENTS:

Minimum:

  • Advanced English level
  • Complete documentation
  • High school diploma (verifiable)
  • Full-time availability
  • Demonstrated problem-solving skills

Preferred:

  • Experience in sales/marketing is a plus (training in skills is provided)
  • Ability to navigate multiple internet tabs at once (multitasking ability).
  • Demonstrated familiarity (and aptitude for learning) with Microsoft Windows and browser applications.
  • Ability to work in a team-oriented environment.

Responsabilidades

  • Mantener un alto nivel de profesionalismo
  • Proporcionar resoluciones rápidas a las consultas de los clientes, ofreciendo información precisa y apropiada
  • Mantener la diplomacia al manejar problemas escalados

Skills requeridas

ProfesionalismoResolución de problemasPrecisiónDiplomaciaDisponibilidad full-timeProfesionalismoResolución de problemasDiplomaciaMultitaskingTrabajo en equipo

Beneficios

  • Bonos por referidos
  • Beneficios de ley y superiores
  • Capacitación paga
  • Descuentos en restaurantes
  • Área de descanso
  • Servicio médico en sitio