konzertahace más de 15 días

Bilingual Call Center Agent

AloricaPanama CityPresencial · Tiempo completo
Junior

Alorica is seeking a Bilingual Call Center Agent in Panama City for a full-time, indefinite position, offering a monthly income between $800 and $1,025, plus referral bonuses and other benefits. The role requires advanced English, a high school diploma, and strong problem-solving skills.

Descripción del puesto

Why should you join our awesome team?

As a member, you’ll have the opportunity to work in an exciting and collaborative environment with a diverse group of experienced professionals who will help you advance your career. You’ll also enjoy additional benefits...

Benefits:

  • Monthly income RANGING FROM $800 TO $1,025* (Depending on the assigned campaign)
  • Two days off per week
  • Referral bonuses WITH NO LIMIT
  • Legal and superior benefits
  • 100% paid training from day one
  • Restaurant discounts
  • Rest area
  • FREE medical service on-site

KEY RESPONSIBILITIES:

  • Maintain a high level of professionalism.
  • Provide prompt resolutions to customer inquiries, offering accurate and appropriate information.
  • Maintain diplomacy when handling escalated issues.

JOB REQUIREMENTS:

Minimum:

  • Advanced English level
  • Complete documentation
  • High school diploma (verifiable)
  • Full-time availability
  • Demonstrated problem-solving skills

Preferred:

  • Experience in sales/marketing is a plus (training in skills is provided)
  • Ability to navigate multiple internet tabs at once (multitasking ability).
  • Demonstrated familiarity (and aptitude for learning) with Microsoft Windows and browser applications.
  • Ability to work in a team-oriented environment.

Responsabilidades

  • Maintain a high level of professionalism
  • Provide prompt resolutions to customer inquiries, offering accurate and appropriate information
  • Maintain diplomacy when handling escalated issues

Skills requeridas

ProfessionalismCustomer inquiry resolutionAccurate information provisionDiplomacyProblem-solving skillsTeamworkProfessionalismDiplomacyProblem-solvingMultitaskingTeam-oriented

Beneficios

  • Referral bonuses
  • Legal benefits
  • Superior benefits
  • 100% paid training
  • Restaurant discounts
  • Rest area
  • FREE medical service on-site