Teller
Se busca un Teller Junior para Bank of China en Panamá, responsable de transacciones de efectivo, contabilidad de bóveda, atención al cliente y cumplimiento normativo.
Descripción del puesto
Bank of China (BOC) es uno de los bancos más grandes del mundo, con más de 3 billones de dólares en activos y una presencia que abarca más de 60 países y regiones. Nuestra perspectiva a largo plazo, peso institucional y amplitud global brindan a nuestros clientes un socio financiero estable y confiable, ya sea en banca corporativa o personal o en nuestras líneas de negocios de servicios comerciales, materias primas, instituciones financieras y mercados globales.
Responsabilities:
1. Carry on the cash transactions such as: cash deposit, cash withdraw, check deposit, check withdraw, certification checks, official checks, foreign exchange, account transfer, salary, disbursement and visa collection.
2. Perform vault accounting, funds transfer between vault and BNP as well as vault and cashier in core banking system and prepare the slips of funds transfer.
3. Guide the customer to fill the cash declaration forms and collect supporting documents and prepare the weekly report of cash declaration (AT11) accordingly.
4. Charge stamp tax monthly and prepare account statements for the customer accordingly.
5. Enquiry the customer about account information and prepare reply fot the legalwithholding instructions accordingly.
6. Receive, registrationand reply of Ocicios on daily basis.
7. Self-check the balance of the cash and IBD, at the end of the day; transfer the extra limit funds from cashier to the vault, print the vault balance and voucher and scan to the FTP share folder.
8. Attend customers, acknowledge their requirements and reply their consults;
9. Guide the customer fill the forms and present necessary documents, check the customer and account status, carry on the transactions such as: internal transfer, inward and outward remittance, clearing checks, local ACH, certification checks, official checks, foreign exchange, salary disbursement, E-banking instruction, Electronic Invoice and so on.
10. Carry on the KYC and Back ground investigation related the inward and outward remittance as well as local transfer (including: internal transfer, ACH, Clearing Checks), communicate with the customer and collect mandatory supporting documents according procedure and regulations.
11. Follow instructions by memo, charge the commission, ITBM, Funds transfer inward and outward according the instruction from CBD and GMD Dept. as well as the compensation/clearing instruction from Accounting Dept.
12. Other works which supervisor assigned. Other functions that could be assigned by the Head of Department.
13. Follow bank´s Code Conduct, AML, COMPLIANCE AND OPERATIONAL RISK CONTROL policy and apply the procedures stated on all banking department policy manuals.
14. Ensure transactions are correctly timely processed, ensure good customer service internal and external.
15. Timely file and scan all the vouchers.
Requisitos:
Education:
High School above
Special skills or knowledges:
1. Numerical Analysis
2. MS Office user (intermediate).
3. Customer Service Oriented.
4. Ability to work well under pressure.
5. Detail oriented.
6. Team work oriented.
Languages:
1. Full command of English and Spanish
2. Basic + command of Chinese is preferred (mandarin)
Responsabilidades
- Realizar transacciones de efectivo (depósitos, retiros, cheques, cambio de divisas, transferencias, pagos de salarios y cobro de visas).
- Realizar la contabilidad de la bóveda y transferencias de fondos entre la bóveda y el sistema bancario central.
- Guiar a los clientes en el llenado de formularios de declaración de efectivo y preparar informes semanales (AT11).
- Cobrar impuestos de timbre mensualmente y preparar estados de cuenta para clientes.
- Atender consultas de clientes sobre información de cuentas y preparar respuestas a instrucciones legales de retención.
- Recibir, registrar y responder oficios diariamente.
- Verificar el balance de efectivo e IBD al final del día, transferir fondos excedentes a la bóveda y escanear comprobantes.
- Atender a los clientes, comprender sus requisitos y responder a sus consultas.
- Guiar a los clientes en el llenado de formularios y presentación de documentos, verificar el estado del cliente y la cuenta, y realizar transacciones como transferencias internas, remesas, compensación de cheques, ACH local, etc.
- Realizar investigaciones de KYC y antecedentes relacionadas con remesas entrantes y salientes, y transferencias locales.
- Seguir instrucciones para cobrar comisiones, ITBM y transferencias de fondos según las indicaciones de los departamentos correspondientes.
- Cumplir con el Código de Conducta del banco, políticas de AML, COMPLIANCE Y CONTROL DE RIESGO OPERACIONAL.
- Asegurar que las transacciones se procesen correcta y oportunamente, y brindar un buen servicio al cliente interno y externo.
- Archivar y escanear todos los comprobantes de manera oportuna.