Intake Specialist

At GAF Healthcare Services Panama, we provide in-house outsourcing solutions for Vitasya Healthcare Consultants, a leading provider of homecare services in the USA. Unlike third-party providers, we work as an extension of their team, ensuring tailored, consistent, and compassionate support for their operations.

Our vibrant and committed team thrives in a collaborative environment where talent and dedication are valued. At GAF, we don’t just deliver results—we invest in our people and in the future of homecare excellence.

Your Role

As an Intake 1 Specialist, you’ll be the first point of contact for prospective clients. You’ll combine a sales mindset with empathy to guide families through our homecare offerings, collect and verify all necessary data, and hand off enrolled clients to our onboarding team. Your accuracy, patience, and rapport-building skills will ensure a seamless experience and drive our growth.

Key Responsibilities

• Client Outreach & Qualification: Conduct outbound and inboud calls to prospects, explain Vitasya’s homecare services, and qualify needs.
• Information Collection & Verification: Gather personal, insurance, and medical history details; ensure data accuracy.
• Enrollment Guidance: Present program benefits, answer questions, and guide prospects through enrollment steps.
• Data Entry & Tracking: Enter all client information into our EMR/system with high accuracy; track status in the pipeline.
• Follow-Up & Conversion: Proactively follow up on pending applications to maximize conversion rates.
• Collaboration & Handoff: Coordinate with the onboarding team to ensure smooth transition of newly enrolled clients.
• Compliance & Confidentiality: Adhere to healthcare regulations and maintain strict confidentiality of client data.

What We’re Looking For

• Experience & Call-Center Skills: 3+ year in a call-center or customer-facing sales role is preferable.
• Comfortable making and receiving high volumes of calls with patience and empathy.
• Proficient in objection handling, active listening, and adapting to varied client needs.
• Language: Native-level English speaking and writing. Spanish proficiency is a plus.
• Technical & Organizational Skills: Comfortable with data entry and basic CRM/EMR systems.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Additional Qualifications:

Knowledge of state Medicaid waiver programs advantageous.

Prior healthcare, social services, or community-health experience a plus.

• Compensation & BenefitsCompetitive, negotiable salary based on experience and skills. Comprehensive health and life insurance package. Birthday day off — celebrate on us! Subsidized parking spot just a 2-minute walk from the office. 1-hour daily break time. Office perks: snacks, ping pong table, and fun team activities. Discounts at countless stores and restaurants country-wide. 
• Work EnvironmentOn-site in Obarrio, Panama City, Panama. Monday to Friday, 8:00 am – 4:00 pm or 9:00 am – 5:00 pm (EDT/WST). Company-provided computer and all necessary tools. Mentorship and guidance to support your professional growth.