Customer Service Representative

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love to hear from you!

Primary Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers with product information, order inquiries, and issue resolution
• Handle any customer complaints, provide appropriate solutions to customers, and follow up to resolve any issues that impact the customers’ experience
• Maintain a high level of product knowledge to effectively address customer questions and concerns
• Process orders, returns, and exchanges accurately and efficiently
• Record and maintain customer interaction information in our database
• Collaborate with other team members to resolve complex customer issues
• Provide proactive and friendly customer support to enhance customer satisfaction
• Identify opportunities for process improvements and share customer feedback with the team

Requirements

• Candidates must be Panamanian citizens or hold a valid work permit for employment in Panama
• Minimum Educational requirement of a high school diploma or equivalent
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with a passion for helping others
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in using Customer Support software and tools is a plus
• Advanced-Level English language skills

Benefits

At Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect:

• Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality.
• Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period.
• Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs.
• Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses.
• Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.
• Free Mental Health Assistance
• Doctor OnSite